Shipping and Delivery Policy

Last Updated on February 18, 2024

Welcome to ‘Vestinare’, where we strive to provide you with a seamless shopping experience. Please take a moment to read our Shipping and Delivery Policy to ensure a clear understanding of the terms and conditions related to the shipment of your fashion garments.

1. Order Processing and Dispatch:
   • All products are dispatched from Mumbai within 15 days of placing the order.
   • We partner with reliable courier services to ensure efficient and timely delivery.

2. Delivery Timeline:
   • The standard delivery timeline is estimated to be 15-20 days, which might vary as per the shipping destination. A standard estimated delivery date will be provided to users in the order confirmation email.
   • Orders are processed on weekdays (Monday to Saturday), excluding national or declared holidays.
   • The estimated delivery time varies depending on the delivery location and services of our logistics partners.
   • For international orders, shipping and delivery timings may vary based on the policies of our courier partners and the working hours of the destination country.
   • For international buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.

3. Multiple Products and Addresses:
   • Efforts will be made to ship multiple products together, but this may not always be possible.
   • Each shipping address is treated as a separate order.
   • We do not ship to Post Office Box addresses.

4. Address Changes and Modifications:
   • Orders once confirmed cannot be edited or modified.
   • Address change requests are accepted within 7 days or prior to shipping, whichever is earlier.

5. Delivery Attempts and Responsibility for Delivery Delays:
   • Courier partners will make delivery attempts as per the terms of delivery of our respective logistic partner.
   • Non-delivery will be communicated to us, and we will take proactive steps to address the issue.
   • ‘Vestinare’ is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within a specified time frame from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.

6. Product Availability and Communication:
   • In case of product unavailability or delays, we will communicate with users within 3 working days.
   • Users will be provided with a tracking number for their order upon order dispatch.

7. Domestic Shipping:
   • We provide free shipping for all orders within India.
   • For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only.
   • Customs duties or taxes are borne by us for all orders shipped within India.

8. Confirmation of Delivery
   • Delivery of all orders will be to the address provided by the buyer.
   • Delivery of our services will be confirmed on your email ID as specified during registration or order placement.

9. Tracking and Customer Support:
   • Users can track their orders through our website’s “Track Order” section.
   • For delivery-related concerns, customers can contact our courier partners or reach out to us at [email protected]

For any additional information or queries related to shipping and delivery or utilizing our services, please contact us at [email protected]

Thank you for choosing ‘Vestinare’. Happy Shopping!